Refund policy

The service is a 48-hour reservation hold and itinerary PDF. Once the airline PNR and PDF have been issued, the service has been delivered.

If a technical fault prevents PDF download after a successful payment, we will re-issue the same booking or refund the fee.

Change of travel dates, a refused visa, or a missed VFS slot is not a defect in the document and is not refundable. Place a new order.

We do not guarantee that any embassy, consulate or immigration authority will accept the document.